Meritshot
Legal

Fee, Refund & Cancellation Policy

Understand our fee structure, refund eligibility, and cancellation terms before you enrol.

11.1 Fee Payment Terms

  • All program fees must be paid prior to or on the commencement of the program, unless a formal EMI arrangement has been agreed in writing
  • EMI plans are available subject to eligibility criteria and third-party finance partner approval
  • Fees paid are exclusive of applicable taxes, unless explicitly stated otherwise in the fee schedule
  • The institute reserves the right to revise fee structures for new batches without prior notice; once a student has formally enrolled and paid, their fee is locked for that batch

Legal Reference: Fee arrangements and obligations are governed by the Indian Contract Act, 1872. EMI arrangements are subject to the terms of the financing partner, which are governed by applicable RBI regulations.

11.2 Refund Eligibility

Refunds are evaluated on a case-by-case basis. To be eligible for a refund consideration:

  • The refund request must be submitted in writing within 7 days of the program commencement date
  • The student must not have accessed more than 20% of the program content (sessions, recordings, or LMS modules)
  • The student must not have submitted any projects, assignments, or assessments

No refund will be issued for:

  • Requests received after 7 days of program commencement
  • Students who have already accessed a substantial portion of program content
  • Withdrawal due to personal reasons after the 7-day window
  • Failure to meet academic requirements or placement eligibility criteria
  • Disqualification resulting from Code of Conduct violations

Important: Refunds, where approved, will be processed within 15–30 business days of the written acknowledgment of refund approval. Processing timelines may vary based on payment mode and bank processing.

11.3 Cancellation by Student

  • Students may cancel their enrollment by submitting a formal written request via email
  • Cancellations within 7 days of commencement and meeting refund eligibility criteria will be considered for a refund as per Section 11.2
  • Cancellations after 7 days will not attract a refund; the student's enrollment will remain active until the program end date, and the student may continue accessing course content

11.4 Cancellation or Rescheduling by Meritshot

In the event that Meritshot cancels, discontinues, or substantially reschedules a program:

  • Students will be notified at least 7 days in advance where reasonably possible
  • A full refund of fees paid will be issued for outright cancellations
  • For rescheduling, students may choose to: (a) proceed with the revised schedule, or (b) request a full refund within 7 days of the notification

Legal Reference: In the event of cancellation by the service provider, the student's right to a full refund is protected under Section 12 of the Consumer Protection Act, 2019.

11.5 Instalment Default

If a student defaults on an EMI or instalment payment:

  • A formal payment reminder will be issued via email
  • Continued default after 7 days may result in temporary suspension of LMS access
  • Continued default after 21 days may result in permanent suspension of access, including placement services
  • The outstanding balance remains legally recoverable under the Indian Contract Act, 1872

11.6 No Chargeback Policy

Students who initiate unauthorised chargebacks or payment disputes without first following the formal refund request process will be considered in breach of the enrollment agreement. Meritshot reserves the right to: suspend program access pending resolution, withhold certificates until disputes are resolved, and recover amounts through legal proceedings if applicable.