1) About These Terms

These Terms of Use (“Terms”) form a binding agreement between Meritshot (the “Company”, “we”, “us”, “our”) and you (“you”, “user”). They govern your use of our website www.meritshot.com, mobile apps, and any related pages, channels, groups, or communication tools we operate (collectively, the “Platform”), and your participation in our online programs and services (the “Programs”).

By accessing the Platform or enrolling in a Program, you agree to these Terms and our Privacy Policy (linked on the Platform). If you do not agree, do not use the Platform or Programs.

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2) Who We Are

Legal entity: Meritshot Zetta Edutech Private Limited
Registered address: B-49, Sector 64, Noida 201301, Uttar Pradesh, India
Support: support@meritshot.com
GSTIN/CIN: 09AAQCM8258B1Z2

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3) Definitions

• Platform: Our website(s), app(s), dashboards, learning portal(s), official social channels/groups, emails/SMS/WhatsApp communications, and any other digital touchpoints we operate.
  
• Programs: Meritshot’s education offerings, including courses, live sessions, recordings, assignments, projects, placement/ career assistance, and related services.
  
• Meritshot Content: All content we or our licensors provide (videos, slides, recordings, text, assessments, code, images, logos, UI/UX, etc.).
  
• User Content: Anything you submit or upload (posts, chat, assignments, projects, feedback, testimonials, etc.).
  
• Educational Partners: Third-party universities, industry partners, mentors, trainers, hiring/placement partners, or service vendors we work with to deliver a Program or placement assistance.
  

4) Eligibility & Accounts

• You must be 18+. If you are under 18, you may use the Platform only under a parent/guardian’s supervision; we do not contract with minors directly.
  
• Create one account only; keep your login secure and do not share access.
  
• Provide accurate, current, and complete information; promptly update changes. We may suspend or terminate access if information is inaccurate or misuse is detected.
  

5) Program Admissions, Delivery & Changes

• Access to a Program typically begins after payment (in full or as per plan). We will send onboarding details to your registered email/phone.
  
• We may re-schedule, modify, or update Program modules, live sessions, assessments, trainers, or delivery methods to improve learning or due to operational reasons.
  
• We may limit, suspend, or discontinue Program features (including support services) for maintenance, legal/compliance reasons, or misuse. We strive to minimize disruption.
  

6) Career & Placement Assistance (No Job Guarantee)

• Meritshot provides career support and 100% placement assistance (e.g., profile reviews, resume/LinkedIn optimization, interview preparation, mock interviews, referrals to hiring partners, and job-opening alerts).
  
• We do not guarantee employment, a specific role, salary, location, or time-to-hire. Hiring decisions rest solely with employers.
  
• Assistance scope may vary by Program and will be described on the Program page. You agree to actively participate (e.g., attending sessions, completing assignments, applying to roles, appearing for interviews).
  

7) Payments, Taxes, EMI/Loans & Refunds

• Fees & Taxes. Fees are due as stated at checkout or in your offer/invoice. Prices will indicate GST applicability. We issue a tax invoice to your billing details.
  
• Payment Processing. Payments are handled by RBI-compliant gateways using card tokenisation/PCI-DSS standards. We do not store full card details.
  
• EMI/Loans. Financing (if offered) is provided by independent third parties under their terms. Approvals, interest, collections, and credit reporting are outside our control. Defaulting on EMIs may affect your credit score. Program access is independent of loan approval.
  
• Refunds. Unless a Program-specific policy states otherwise, fees are non-refundable once you
  (a) access >10% of content or
  (b) attend any live session 

whichever occurs first.
If a Program page or your offer letter includes a more favourable Program-specific Refund Policy, that policy prevails for that Program. Where a refund is approved, we instruct our payment partner within 10 business days (bank timelines may vary).

• Non-payment. If a scheduled payment is missed, we may suspend or revoke access until dues are cleared.
  

8) Use Rules & Acceptable Conduct

• Use the Platform lawfully. Do not harass others, share exam/assignment answers, cheat, scrape, reverse engineer, introduce malware, or circumvent access controls.
  
• Do not post content that is illegal, infringing, defamatory, obscene, hateful, or violates privacy, IP, or any applicable laws/rules (including the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021).
  
• We may remove content, restrict features, or report unlawful activities to authorities.
  

9) Intellectual Property

• Ownership. Meritshot and its licensors own all rights in the Platform, Programs, Meritshot Content, and Meritshot Marks. No rights are transferred except the limited license below.
  
• Your License. We grant you a personal, limited, revocable, non-exclusive, non-transferable license to access the Program for your own non-commercial learning while you are enrolled and compliant with these Terms.
  
• Restrictions. You may not copy, distribute, sell, sublicense, publicly display, or create derivative works from Meritshot Content; you may not remove notices or attempt to access source code.
  
• User Content. You retain ownership of your submissions. You grant Meritshot a worldwide, royalty-free, sublicensable license to host, use, reproduce, adapt, and display your User Content to operate and improve the Platform/Programs. With your consent (which you may withdraw), we may use your testimonials or project showcases for marketing.
  

10) Data Protection & Communications

• We process personal data per our Privacy Policy (linked on the Platform) and applicable law, including the Digital Personal Data Protection Act, 2023 once in force.
  
• We may share data with Educational Partners and vetted vendors as needed to deliver the Program or assistance, under appropriate safeguards. We do not sell personal data.
  
• Marketing. We send marketing emails/SMS/WhatsApp/calls only with your consent. You may withdraw consent at any time via unsubscribe links, replying “STOP” for SMS/WhatsApp, or contacting support. We comply with TRAI DLT and WhatsApp Business policies.
  

11) Third-Party Services & Links

• The Platform may link to or integrate third-party sites/services (payment gateways, video platforms, communication tools, proctoring, analytics, etc.). Their terms and privacy policies apply to your use of those services.
  
• YouTube API Services. If we embed YouTube content, your use is subject to YouTube’s Terms of Service and Google’s Privacy Policy. You can revoke access via your Google Account security settings.
  

12) Service Availability & Security

• We strive for high availability but do not guarantee uninterrupted service. Planned or unplanned downtime may occur.
  
• You are responsible for obtaining compatible devices, browsers, and internet access. Use a modern, widely-used browser.
  
• We implement safeguards but cannot guarantee that unauthorized third parties will never defeat our security measures.
  

13) Disclaimer

• Programs are provided on an “as is” and “as available” basis for educational purposes. We make no promises of error-free content, specific outcomes, or that the service will meet your requirements or be uninterrupted.
  
• No job guarantee is provided. Placement assistance is support only; employers make all hiring decisions.
  

14) Limitation of Liability

To the maximum extent permitted by law:

• Indirect damages excluded. We are not liable for indirect, incidental, consequential, special, exemplary, or punitive damages (including lost profits, data loss, or business interruption).
  
• Cap. Our total aggregate liability arising from or related to the Platform/Programs shall not exceed the fees you paid to Meritshot for the relevant Program in the 12 months preceding the claim.
  
• Carve-outs. Nothing limits liability for death or personal injury caused by negligence, fraud, willful misconduct, or other liability that cannot legally be limited. Your statutory consumer rights remain unaffected.
  

15) Indemnity

You agree to indemnify and hold harmless Meritshot, its officers, employees, partners, and agents from claims, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising from: (a) your breach of these Terms, (b) your misuse of the Platform/Programs, or (c) your User Content.

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16) Suspension & Termination

We may suspend or terminate your account or access (with or without notice) if you breach these Terms, infringe rights, engage in fraud or misuse, or as required by law. Upon termination, your license ends and you must cease using the Platform/Programs. We may retain data as permitted by law and our Privacy Policy.

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17) Grievances & Notices (IT Rules, 2021)

Grievance Officer: [Name of Grievance Officer]
Email: grievance@meritshot.com
Address: B-49, Sector 64, Noida 201301, Uttar Pradesh, India
We will acknowledge complaints within 24 hours and resolve within 15 days.
For copyright/IP notices, include: (i) signature of the rights holder/agent, (ii) identification of the work, (iii) location/URL of infringing material, (iv) contact details, (v) good-faith statement, and (vi) accuracy/perjury statement.

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18) Governing Law & Dispute Resolution

• Governing Law: Laws of India.
  
• Disputes: Parties will try to resolve disputes in good faith within 30 days. Unresolved disputes shall be referred to arbitration under the Arbitration and Conciliation Act, 1996 before a sole arbitrator appointed per the Act. Seat/venue: Delhi. Language: English.
  
• Consumer Remedies: Nothing here restricts your right to approach the competent Consumer Commission under applicable consumer law.
  

19) Changes to These Terms

When we make material changes, we will notify you by email or in-product notice at least 7 days before they take effect and update the “Effective Date” above. Continued use after the effective date means you accept the updated Terms.

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20) Miscellaneous

• Entire Agreement. These Terms (plus Program-specific policies referenced at purchase and our Privacy Policy) are the entire agreement between you and us for the Platform/Programs.
  
• Severability. If any provision is invalid or unenforceable, the remainder stays in effect.
  
• Force Majeure. We are not liable for delays/failures caused by events beyond our reasonable control (e.g., natural disasters, war, strikes, internet outages, government action).
  
• No Waiver. Our failure to enforce a provision is not a waiver.
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• We may assign our rights/obligations. You may not assign or transfer your rights without our prior written consent.

Contact Us
Meritshot – B-49, Sector 64, Noida 201301, Uttar Pradesh, India
Email: support@meritshot.com

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